Get in touch聯絡我們
Get in touch 歡迎隨時與我們聯繫
Co-designers, retailers, NGOs, and funders — we'd like to hear from you. Start with the FAQ below, or email us directly. 無論你是共創夥伴、零售商、NGO 或資助機構,我們都期待聽見你的聲音。歡迎參閱下方常見問題,或直接來信垂詢。
FAQ常見問題
FAQ常見問題解答
Is A-EYE available yet?A-EYE 目前是否已推出?
A-EYE is in active co-design and pilot testing across Hong Kong. We're not in public app stores yet — but you can join a pilot or refer someone who'd like to test by emailing us. A-EYE 目前正在香港開展共創與先導測試計劃。產品尚未於 App Store 公開上架,但歡迎你申請加入先導計劃,或來信推薦有試用需求的視障朋友。
How do I join the pilot programme?如何參與試點計劃?
Email [email protected] with who you are (user, NGO, retailer, or funder) and what you'd like to do. We run store pilots and co-design sprints on a rolling basis. 歡迎來信至 [email protected],告知你的合作身份(使用者、NGO、零售商或資助者)與合作意向。我們將持續舉辦實體店舖先導測試與共創營活動。
How can I refer a visually impaired person for testing?如何推薦視障人士參與測試?
Send us their name and contact (with their consent), plus any access needs we should know about. We prioritise lived experience and match testers to pilots near them. 在取得對方同意後,請將其姓名、聯絡方式及特殊無障礙需求電郵給我們。我們將優先安排具親身需求的使用者,並為其配對就近的先導測試項目。
What equipment do retailers need to install?商戶需要安裝什麼設備?
No heavy infrastructure. A-EYE runs on the shopper's own smartphone. Stores can optionally deploy lightweight markers or mapping — we work with you on the lightest setup that still works in your aisles. 無需額外安裝大型基建。A-EYE 直接於顧客的智能手機上運行。店舖可彈性選擇部署輕量化標籤或室內地圖,我們的團隊將與你共同規劃最簡便且貼合貨架環境的解決方案。
How does A-EYE protect customer and store privacy?A-EYE 如何保障顧客和店舖的私隱?
A-EYE's core navigation and product recognition functions are designed to operate without transmitting raw camera feeds to the cloud, and no customer or store data is sold to third parties. A-EYE 的核心導航和產品識別功能均設計為無需將原始相機畫面上傳到雲端,亦不會將顧客或店舖的數據出售給第三方。
Is there a trial period?是否有試用期?
A complimentary trial period has been arranged for early retail partners. 我們已為早期零售合作夥伴安排免費試用期。
Which stores can become A-EYE partners?哪些店舖可以成為 A-EYE 合作夥伴?
We are prioritizing partnerships with supermarkets, pharmacies, and comparable high-footfall retail formats in Hong Kong. 我們目前優先與香港的超級市場、藥房,以及其他具相當人流規模的零售業態建立合作關係。
What support do you provide during onboarding?你們在導入期間提供哪些支援?
Our team is responsible for store mapping, product data setup, and staff briefing. As part of our commitment to partners, we only formalize a store partnership once we are able to bring a minimum of 50 regular users to that location, ensuring meaningful value from the outset of the partnership. 我們的團隊負責店舖地圖繪製、產品資料建檔,以及員工簡報。作為對合作夥伴的承諾,我們只有在能為該店舖帶來最少 50 位常規使用者之後,才會正式確立合作關係,以確保合作由第一天起就為雙方帶來實質價值。
Visually Impaired User視障用戶